Privacy Policy

Welcome to Norma. We are committed to protecting your personal information and your right to privacy. This privacy policy explains how we collect, use, disclose, and safeguard your details when you use our platform to order meals, track deliveries, and browse outlets.

By using our website or ordering services, you trust us with your personal data. We take this responsibility seriously and aim to be transparent about what we do with it. Please read this policy carefully to understand our practices regarding your information.

We collect information that you provide directly to us or that is generated automatically during your use of the platform:

• Account & Profile Details: Your name, email address, phone number, and profile picture provided during sign-in or profile setup.
• Delivery Information: Physical addresses, geolocation coords, and delivery instructions to ensure accurate drop-offs by our courier partners.
• Transactional & Order Details: Information about the meals you select, order history, chosen outlets, cart additions, and total amounts spent.
• Technical & Usage Data: Device info, IP addresses, browser types, and usage patterns recorded in log files to help run and secure our services.

Norma processes your information to fulfill our services and improve your overall experience:

• Order Fulfillment: To send your selections to the designated kitchen/outlet, coordinate preparation, and guide delivery riders to your location.
• Authentication & Account Management: Securing your profile, managing session cookies, and displaying your previous orders.
• Notifications & Tracking: Sending push notifications, order status updates, and real-time tracking links.
• Security & Fraud Prevention: Checking credentials, validating delivery coordinates, and safeguarding the platform against malicious activities.

We do not sell your personal data. We only share information with third parties in the following strictly controlled scenarios:

• Outlets & Chefs: Preparing chefs receive details of the items ordered and any custom instructions.
• Delivery Riders: External couriers receive your delivery name, phone number, and physical coordinates to drop off your order.
• Payment Processors: Transactional amounts are sent through secure, PCI-compliant payment gateways. We do not store full credit card credentials on our servers.
• Legal Compliance: If required to do so by applicable laws, courts, or regulatory authorities to protect user safety and security.

We implement administrative, technical, and physical security measures to shield your personal data from unauthorized access, loss, or alteration. All data transmissions are encrypted using standard Secure Socket Layer (SSL) protocols.

However, please remember that no transmission method over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

You have control over how your data is handled on Norma:

• Access & Update: You can modify your name, phone number, and profile details anytime from your Profile page in the application.
• Data Deletion: You may request the deletion of your account and personal records by contacting support.
• Communications: You can opt out of promotional emails or push notifications by managing settings on your device or clicking "unsubscribe".

If you have questions, feedback, or concerns regarding this privacy policy or our data practices, please get in touch with us: